l6665 Responsible Gaming —
Play Smart, Stay in Control

1. Our Commitment to Responsible Gaming

l6665 exists to provide safe, fair, and entertaining online cricket betting and casino gaming to adults across Bangladesh. We strongly believe that gambling should always be a leisure activity — something players choose to do for fun, within their means, and within defined time boundaries.

We are committed to maintaining a Platform environment where responsible gaming is not an afterthought but a core design principle. Every feature, promotion, and communication produced by l6665 is reviewed through a responsible gaming lens before it reaches our players. We do not target vulnerable individuals, we do not encourage chasing losses, and we actively promote the use of the protective tools described on this page.

The l6665 responsible gaming framework covers five key areas: age verification, self-exclusion, financial limit controls, session management tools, and player support resources. Each area is described in detail in the sections below.

2. Age Restriction & Underage Protection

l6665 operates strictly as an 18+ platform. No individual under the age of 18 years is permitted to register an account, deposit funds, or place bets on the l6665 Platform, regardless of the device or method of access used.

2.1 Age Verification Process

All l6665 players are required to complete Know Your Customer (KYC) age verification before their first withdrawal is processed. During KYC, players must submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — confirming their full name, date of birth, and that they are aged 18 or above.

Accounts where age cannot be confirmed are suspended pending verification. Any account found to belong to an individual under 18 years of age will be permanently closed, all funds will be returned to the source payment method, and the case may be reported to the relevant authorities.

2.2 Parental Controls

If you share a device with a minor, l6665 strongly recommends implementing parental control software to restrict access to online gambling websites. Additionally, never share your l6665 login credentials with family members, particularly children or teenagers. If you believe a minor has gained access to your l6665 account, contact our support team immediately via live chat so the account can be secured without delay.

3. Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on l6665. When you activate a self-exclusion, your account is immediately locked — you will not be able to log in, deposit funds, or place any bets for the full duration of the chosen exclusion period.

3.1 Available Self-Exclusion Periods

l6665 offers the following self-exclusion durations, selectable from your account settings or by contacting support:

• 1 Month — a short-term break for players who need a brief reset
• 3 Months — recommended for players showing early signs of problem gambling
• 6 Months — a medium-term exclusion for more serious concerns
• 1 Year — a long-term exclusion for players who need extended distance from the Platform
• Permanent / Indefinite — a lifetime exclusion with no automatic end date; reversal requires a formal written request and a 7-day waiting period

3.2 What Happens During Self-Exclusion

• Your l6665 account login is disabled with immediate effect
• All pending bets placed before exclusion will be settled normally
• Any withdrawable balance will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) within 3–5 business days
• All promotional and marketing communications are suspended immediately
• You will not be sent re-engagement or bonus emails during the exclusion period

3.3 How to Activate Self-Exclusion

• Log in to your l6665 account

  Navigate to your Account Settings and select the "Responsible Gaming" tab from the menu.

• Select "Self-Exclusion"

  Choose your preferred exclusion period from the dropdown list. Read the confirmation notice carefully.

• Confirm your request

  Enter your account password and click "Confirm Self-Exclusion". The exclusion takes effect immediately upon confirmation.

• Alternative: Contact support directly

  If you cannot access your account settings, contact our 24/7 live chat team or email [email protected] with subject "Self-Exclusion Request". An agent will apply the exclusion within 30 minutes.

4. Deposit & Wagering Limits

Financial control tools are one of the most effective ways to manage your gambling spend and prevent losses from escalating beyond your personal budget. l6665 provides three types of player-controlled financial limits:

4.1 Deposit Limits

Set a maximum amount you are willing to deposit into your l6665 account over a defined period. Available periods are daily (24-hour rolling), weekly (7-day rolling), and monthly (calendar month). Once a deposit limit is reached, further deposits are declined until the period resets. You can view your current limit usage at any time from your account dashboard.

4.2 Wagering Limits

Set a maximum total bet stake that can be placed within a defined period. This limit applies across all game types — cricket betting, slots, live casino, and fishing games — and is tracked in real time. When you approach your wagering limit, an on-screen notification will alert you.

4.3 Loss Limits

Set a maximum net loss amount per period. Once your net losses within the chosen period reach the defined threshold, further betting is prevented until the period resets. Loss limits are particularly useful for players who play across multiple sessions and want a safety net against cumulative losses.

5. Time-Out & Cool-Off Periods

A time-out is a shorter, reversible break from the l6665 Platform — distinct from a full self-exclusion. Time-outs are suitable for players who want a brief pause to reassess their play habits without committing to a longer exclusion period.

During a time-out, your account is temporarily locked. You cannot log in, deposit, or place bets. Any open bets placed before the time-out will continue to be settled normally. Available time-out durations are:

• 24 Hours — overnight cooling period
• 48 Hours — two-day break
• 7 Days — one-week break
• 30 Days — one-month cool-off

Time-outs can be activated via Account Settings → Responsible Gaming → "Take a Break", or by contacting live chat support. Once a time-out is confirmed, it cannot be cancelled early — the full chosen period must elapse before your account becomes accessible again.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise, especially when it affects you directly. The following warning signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm:

• Spending more money on gambling than you originally planned or can comfortably afford
• Chasing losses — placing further bets to try to recover money already lost
• Gambling for longer periods than intended, losing track of time during sessions
• Using money allocated for essentials (rent, food, bills, school fees) to fund gambling
• Borrowing money from friends, family, or financial services to gamble
• Feeling anxious, irritable, or restless when not gambling or when trying to stop
• Hiding gambling activity from family members or close friends
• Gambling to cope with stress, depression, loneliness, or other emotional difficulties
• Neglecting work, study, family commitments, or health in favour of gambling
• Unsuccessful attempts to cut down or stop gambling despite wanting to

If three or more of the above apply to your situation, we strongly encourage you to use the self-exclusion or time-out tools described in this guide and to reach out to l6665 support or a specialist gambling help organisation immediately.

7. Self-Assessment Questionnaire

The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly — this questionnaire is for your benefit only and is not stored or reviewed by l6665. If you answer "Yes" to three or more questions, please consider seeking support.

8. Getting Help & Support

l6665 is committed to ensuring that every player who needs help can access it quickly and without embarrassment. Our support team is trained specifically to handle responsible gaming conversations with empathy, discretion, and professionalism.

8.1 l6665 Responsible Gaming Support

You can reach our responsible gaming team through the following channels, all available 24 hours a day, 7 days a week:

• Live Chat: Open the chat window from within your l6665 account and select "Responsible Gaming" from the support category menu
• Email: [email protected] — use subject line "Responsible Gaming Help"
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)

Our team can assist with activating self-exclusions, setting financial limits, processing account closures, and directing you to specialist external resources where appropriate. All responsible gaming conversations are treated with strict confidentiality.

8.2 Advice for Friends and Family

If you are concerned about a friend or family member whose gambling appears to be causing them harm, you can contact l6665 support on their behalf. While we cannot share account-specific information with third parties, our team can provide general guidance, resources, and advice on how to approach conversations about problem gambling sensitively and constructively.

8.3 General Responsible Gaming Guidelines

In addition to the Platform tools described above, l6665 recommends the following general guidelines for all players:

• Set a personal budget before each session and stick to it regardless of outcomes
• Treat gambling as entertainment, not as a source of income or a financial strategy
• Never gamble under the influence of alcohol, medication, or substances that impair judgement
• Take regular breaks during gaming sessions — step away from the screen every 30–60 minutes
• Balance gambling time with other leisure activities, social commitments, and physical exercise
• Keep track of your gambling expenditure by reviewing your transaction history regularly in your l6665 account
• Discuss your gambling habits openly with a trusted friend or family member